The Kinetix Group - Our Customer for Life Philosophy
The evolution of Kinetix Technologies as a group of companies has continued on an upward spiral of success into the dedicated group of companies you see today: Enzayo Technologies, Kinetix Technologies, Kinetix Connect & Kinetix Technology Rentals.
The Group has evolved immeasurably since inception in 2000 and we now boast market-leading solutions for all levels of business requiring Telephony, Printing, Connectivity & Cloud Solutions in IP based environments. The word Kinetic (Ki-net-ik) means: relating to or resulting from motion, we have made it a plural, keeping in line with our heritage and past successes.
Our flagship products include the full Konica Minolta range, as well as Lexmark A4 solutions.
Core Kinetix Values
- Service – A ‘customer for life’ philosophy makes service the single most important aspect of our business. Service levels dictate our industry-beating technician to customer ratio but also stimulate class leading response times. Customer satisfaction is at the beating heart of our organization.
- Integrity – offering educated & informed solutions to benefit our customers’ business interest builds trust & credibility. Building long-lasting relationships is integral to our ‘customer for life’ business ethic.
- Professionalism – long & stable relationships are not only built upon superior service, but also how situations are handled when the inevitable hiccup occurs. We win customers with our competitive edge solutions but we retain customers thanks to our highly skilled & customer-focussed staff. This is why we boast 98% customer retention with proven year-on-year growth. You need complex, managed & integrated solutions – not just a photocopier. We understand your needs.
- Value – Under promise & over deliver: our focused & scalable solutions provide value right from the outset. Over-and-above our regular service charges our clients benefit from reduced costs, streamlined processes, increased productivity and many more. We want our customers to not only feel loved by our team but also see value in the improved services we provide for your business.
The Kinetix Mission
To join the Kinetix Technologies (Pty) Ltd family, call our offices today and let us demonstrate our core values & mission from the outset. We won’t let you down.